Our patients are seen by appointment only and appointments are scheduled to make the most of your time. We reserve a specific time for your child’s care, and we make every effort to see you at the appointed time. By helping us stay on schedule, we can give your child, and all of our patients, the attention and care they deserve. Unexpected delays to the schedule can occur and your patience is greatly appreciated. Each child is unique and may require more time than others. We ask for your understanding in that your child may be the next one needing our extra attention. If your child has a dental emergency or severe toothache, every attempt will be made to see your child that day.


Because our practice is limited to school-age children, it is not possible to give everyone an after school appointment. In our experience, younger children do better with morning appointments, especially for lengthy appointments. We will be happy to provide your child with a printed excuse note for when they return to school.


As a courtesy, several attempts will be made to confirm your child’s appointment 1 or 2 business days prior
to their appointment. However, we do ask parents to assume responsibility for their child’s appointment times. Please be sure to provide the office with a 24-hour notice if you need to reschedule an appointment.



Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary greatly, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.  Upon your child's first visit we request a copy of your insurance card. Please be sure to let us know if you have been issued a new card or if you have changed insurance providers.  Your insurance policy is a contract between you and your insurance company – we are not a party to that.  If your insurance company should not pay, any balance is ultimately your responsibility.  If your insurance pays you directly, all fees are due IN FULL at the time of your appointment.



It is our intention to fully inform you of the anticipated dental treatment before we begin; however, this is only an estimate, and is subject to change if further treatment is necessary for your child.


For patients who have insurance coverage, we ask that you pay your estimated co-payment on the day services are rendered.  For your convenience, we accept Visa, MasterCard, Discover and debit cards.


Monthly statements will be sent to keep you aware of any balance on your account.

As payments are received from you or your insurance company, they will be posted directly to your account.

We’re proud of what our families have said!


We have loved everyone at Pediatric Dentistry of Matthews from the 1st day. My little 3 year old walked right in there and had the best time. They made it a wonderful experience for her and she loved it. Me too!! Every child should LOVE going to the dentist. Keep up with the great work.”  – Kim W.


Cristle and I are relocating the kids back to our home town of New Bern, NC.  One of the things that we will

miss about Charlotte is Pediatric Dentistry of Matthews.

You guys are the best and I love the way you have

cared for my children.”  – The Gaskins Family


Emily said thank you very much for her card. Ya’ll are

the BEST!!!! Have a Blessed day!! See y’all soon.”

– The Morris Family

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